Upcoming Training: 

Register here: Frontline Supervisor Training Techniques

Wednesday, Oct. 14 & Thursday, Oct. 15, from 9 a.m. to 12 p.m. - Virtual!

Description: You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how. As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.) You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox

In this hands-on session supervisors will:
• Learn the 10 Fundamentals of Supervision
• Discover the secret to finding and addressing the root cause of performance issues
• Identify their own supervisory strengths and vulnerabilities
• Understand 2 of the most challenging employee personality types, and learn how to stop them in their tracks
• Leave with a written Supervisory Success Outline

Presenter: 
Sara Sherman has been organizing people and work for decades. Her intuitive business sense is on target, and she gets to the root of agency issues quickly. Sara excels at assessing workflows, streamlining communication, defining outcomes, solving the right problems, and developing the plans needed to reach company goals. Sara holds a bachelor's degree in Public Relations and a master's in Public Administration. She has served individuals with disabilities and other vulnerable populations in the areas of residential services, community employment, case management, housing, program management, investigations, services and supports, vocational rehabilitation, state policy development, compliance audits, and more.